Monday, October 7, 2013

Research & Development

In the last 24 hours we have heard from two separate customers that they lost their MagnifiCuffs! 

The first we heard was on Sunday from one of our teen trendsetters.  She said she was in class and looked down and noticed they were both gone.  Her words, she "freaked out".  Fortunately she saw them both on her metal chair and put them back on. 

The second customer wore her set today and looked down and realized one was gone.  Like *gone* gone.  This is upsetting to us, and, naturally, to our customer.  Luckily for all of us, we have another set of the same adornments, so are able to send her a replacement tomorrow. 

Anyone who has seen MagnifiCuffs in person knows how strong the magnetic connection is. 

Now we know the magnets don't have just a strong connection to each other, but to all things metal (even through the adornment!).  We ask that all our current customers please keep this in mind while deciding where to place their MagnifiCuffs on their pants, capris, skirts, shirts, blazers, etc. 

We are currently working on something to neutralize the strong magnetic connection between the fabric and adornment so that in the future this wont be an issue. 

A sincere thanks to our customers for reaching out to us with this information.  If we don't know there is a problem, we cant fix it.  We appreciate you taking the time and will work to correct the issue immediately. 

Oh our darling magnetic MagnifiCuffs!  Back to the lab!